BostonConcept offers following shipping options: UPS Ground, Fed Ex Ground, USPS Parcel and Priority, as well as LTL freight. All of our items include delivery within the 48 contiguous United States. Shipping to Alaska, Hawaii and Puerto Rico is additional. We do not ship internationally. Please note: some addresses in very remote, rural areas (mountains, very narrow or unpaved roads, etc.) or urban roads with limited access (excessive tolls/high traffic/one-way streets, etc.) may incur additional charges. If you think you may live in one of these areas, please contact us for rates prior to making your purchase. Delivery drivers may not enter your home so please be prepared to move larger items by having help available. White glove delivery service is available for an additional fee. Please contact us for a rate quote.
Orders usually take 5-7 business days to process. Please allow up to 2 weeks for your order to be delivered. In the rare event that an item is out of stock, please allow up to six weeks for delivery. If an item is out of stock at the time of purchase, we will notify you immediately and give you the option of a full refund.
Please contact us if your item arrives damaged. For smaller items we will send replacement parts or replace the entire item if needed. Larger items will be repaired by a qualified furniture repair technician. Any unrepairable items will be replaced.
All items must be inspected before signing the freight invoice. When your shipment arrives please be sure to check all boxes for any signs of damage (such as dents, holes, etc.) Any damage must be noted on the freight invoice before you sign it. If the delivery driver does not allow you the time necessary to open all boxes to check for damage, note on the invoice: "Possible damage could not inspect." In case if items arrive damaged and NO DAMAGE is noted on the freight invoice it will be assumed that the damage was incurred after delivery, and the damage will be the responsibility of the customer. If your item arrives damaged, it is very important that you do not refuse delivery. We will need digital pictures of any damage in order to file a claim with the carrier. Please contact us as soon as possible if there is any problem with your shipment.
If you are not 100% satisfied with your purchase, please send the item back within 7 days and we will happily refund your payment, less the cost of shipping. Buyer must pay for all shipping costs. Items must be unused and in original packaging and a 15% restocking fee will be applied. Items damaged in transit will be repaired or replaced. Please contact us for return authorization.Although we always do our very best to make every transaction flawless, inevitably a small percentage may end up less than perfect. If for any reason you are unsatisfied with your purchase, please contact our customer service and we will do our best to accommodate your needs. We will do anything within reason to favorably resolve any issues.
The team at BostonConcept is committed to providing you with outstanding customer service. We hope that you are satisfied with this transaction and will consider BostonConcept for all of your future home furnishing needs. If for any reason you are unsatisfied with the transaction please let us know.